Pandemic Preparedness Plan

Now Real Estate Group has activated our Pandemic Preparedness Plan
If you are needing to Buy or Sell Real Estate, Now Real Estate Group is prepared to safely help you during the COVID-19 Pandemic. Call our office today to discuss how we are keeping everyone safe during this process! (780) 449-2800. You may also review the links "What to expect selling a home during the COVID-19 Pandemic Seller(s)" or "What to expect when buying a home during the COVID-19 Pandemic Buyer(s)" for additional information.

Alberta Health Services has deemed the real estate housing industry an Essential Service during the COVID-19 pandemic. It is almost impossible to avoid all face-to-face interaction but we still can practice physical distancing. As real estate industry professionals we understand the risks with COVID-19. We have an obligation to keep our buyers, sellers, and our colleagues safe while we continue to trade in real estate during a pandemic. Extreme caution should always be exercised.
While we are representing our buyers and sellers and working with other industry members, the best practice at this time is to have an effective pandemic preparedness plan to keep all parties to the transaction safe. We all need to work together as a unified real estate industry while we are in these unprecedented times.
Whether you are a buyer, seller, or another industry member colleague our health and safety needs to be everyone’s paramount concern. Now Real Estate Group’s top priority is to ensure that all real estate services will be uninterrupted during this time. It is not business as usual but we have measures in place to protect our clients, ourselves and other industry members.
We have created and activated our pandemic preparedness plan to ensure we are positioned to adapt to any potential increased prevalence of COVID-19. This includes preventative and proactive measures in support of critical business activities to serve all real estate needs.
If a home is currently and actively listed on MLS, sellers are made aware that COVID-19 may pose a slight decrease in showing requests and activity. This may also subsequently delay receiving an offer as otherwise anticipated. However, it is believed that by implementing our unique preventative safety measures it will encourage other brokerage’s agents to show MLS listings and will increase buyer confidence.
Please feel confident that collectively all of our real estate objectives have not changed even in the face of COVID-19. However, how we do business has changed and we will continually keep you informed of any changes.

For Additional information please visit RECA's COVID-19 for Real Estate Consumers page.

Danelle Bolinski
Broker/Owner
Now Real Estate Group
(780) 242-4662

What to expect selling a home during the COVID-19 Pandemic Seller(s)

Now Real Estate Group Pandemic Preparedness Plan-COVID19 for SELLERS (April 7th, 2020)

  • We will not hold any open houses for the foreseeable future. We will reassess this decision in the future once it is safe to do so.
  • The brokerage will provide sellers, when requested with a very powerful and effective disinfectant that will destroy the COVID-19 virus. Sellers will lightly spray it on all touchable surfaces. Instructions for proper use will be provided.
  • We request that all real estate visitors to your home must sanitize their hands before entering the home with an alcohol-based hand sanitizer and wear a protective mask if possible. Buyer’s agents must enforce this sanitary behavior. If you do not have access to hand sanitizer, our office will provide you with some.
  • We request that showing agents arrive before their clients, access the lockbox with disinfectant wipes, open the house, and enter the home. This will encourage the practice of physical distancing and not crowding at the entrance.
  • We will request that visitors do not touch items in the home or sit on any furniture and the showing agent limit physically touching items in your home unless they have sanitized their hands or are wearing a clean pair of gloves. We ask that you leave all doors to bedrooms/closets/basement open and all lights on whenever possible. The agent will be instructed not to touch light switches or turn the lights off.
  • We will ask you, the seller, to kindly spray down door handles and other high traffic areas with the brokerage provided cleaning solution or an effective cleaning solution in your home after each showing. This applies to vacant homes. This will ensure that we maintain the safety of my real estate colleagues and their clients, but more importantly you as well. We must work together at this time to maintain all of our health and well-being.
  • We will request that buyer’s agents do not have any children accompanying their parents on showings as our little people are at risk and possibly unknown carriers.
  • We request that you notify us if you become ill within 2 weeks of any showing.
  • We request you notify us prior to confirming any showing or immediately if anyone you came into contact with is/has become ill, was diagnosed with COVID-19, or if anyone is in quarantine/isolation status.
  • We request that you notify us prior to confirming any showing if you had ANY personal visitor to your home that has recently arrived home from any trip within the last 30 days.
  • We will confirm with every showing agent that they notify us in advance of the showing that their buyers are not exhibiting any flu like symptoms, have not travelled within the last 14 days, and have not been in contact with anyone diagnosed with COVID-19. This is our risk assessment measure so our sellers can make an informed decision to allow the showing. The following questions are the questions that will be requested to be answered by the Sellers, Buyers and showing agents before each showing and will expire in a 24 hour period:
    • Have you or has anyone in your home traveled outside of Canada within the last 14 days?
    • Have you or has anyone in your home been in contact with someone who has tested positive for COVID-19?
    • Have you or anyone in your home tested positive for COVID-19?
    • Are you or is anyone in your home awaiting test results for COVID-19?
    • Do you feel unwell? Do you or does anyone in your home have a fever, cough, runny nose, sore throat, shortness of breath, or any other flu-like symptoms?
    • Have you recently had any contact with someone who is ill?
    • Do you feel comfortable visiting homes while the coronavirus continues to spread?
    • Do you feel comfortable hosting showings while the coronavirus continues to spread?
    • Are there tenants in the home?
  • Effective immediately - All active Sellers are required to sign this preparedness plan and the approved Seller Hold Harmless provided by AREA prior to any further real estate services being provided.
  • Buyers and other agents are obligated to either be truthful in their health and travel disclosures or they have the right to decline to answer. If a buyer or his agent refuses to share any of their basic health information or recent travel information then the seller has no duty to show the property if they are uncomfortable with any presented potential risk.
  • Buyers agents are not going to leave a business card after their showings.
  • Our sellers have the option to temporarily decline showing their property. This would be required to be in writing. Another alternative is for an amendment to suspend the listing on the MLS system for up to 30 days and no longer be marketed.
  • Our sellers have the option to terminate the listing entirely and enter into, and signing, a new agreement to re-list the property at a future date.
  • If one of our sellers or someone in the seller’s household has tested positive for COVID-19 and is self-isolating, you will need to notify us immediately. Based on the immediate potential health risk, the brokerage reserves the right to terminate or suspend the listing but will re-list at a future date.
  • The brokerage will provide a bottle of disinfectant spray and hand sanitizer for each listing at the Sellers request. It is the agent’s responsibility to ensure the Sellers request is met. Chemical information sheets will be provided to the Seller at such time.

What to expect when buying a home during the COVID-19 Pandemic Buyer(s)

  • Real estate professionals will reach out to buyer clients to talk through concerns and any alternatives available to them.
  • We encourage all Buyers to asses their own risk with proceeding to purchase a home during the pandemic based on their personal circumstances, if they are immunocompromised or have a pre-existing respiratory condition, and seek advice from healthcare professionals as necessary.
  • All Buyers will be required to sign a Buyer Representation Agreement which will include an attached document called a Buyer Hold Harmless. A Buyer Hold Harmless must be completed for each property the purchaser will be viewing in person.
  • Buyers need to be aware that COVID-19 and strategies to mitigate it may impact their property searches for the time being. Self-isolation strategies could impact how properties are being marketed, if in-person viewings are available, or whether the sellers keep the property on the market.
  • Discuss the potential impacts of COVID-19 on processes around viewing properties and present options for mitigating risk to the health of all parties. These options could include:
    1. Only showing buyers properties that they are genuinely considering purchasing, taking advantage of virtual video tours for initial viewings of properties.
    2. Placing viewing conditions, such as for the seller to leave the lights on and doors open, including a few cabinets, closets, and drawers to avoid touching any surfaces.
    3. Having Buyer(s) request health and recent travel information from potential sellers before any viewing to give the buyer an indication of any risk. Sellers are obligated to either be truthful or simply decline to answer. Inform the buyer that the seller also has the right to request this information of them and can decline to show the property if they choose. You may choose to seek out this information on your own behalf, even if the buyer tells you it’s of no concern to them. Have you or has anyone in your home traveled outside of Canada within the last 14 days? The following questions are the questions that will be requested to be answered by the Sellers, Buyers and showing agents before each showing:
      • Have you or has anyone in your home been in contact with someone who has tested positive for COVID-19?
      • Have you or anyone in your home tested positive for COVID-19?
      • Are you or is anyone in your home awaiting test results for COVID-19?
      • Do you feel unwell? Do you or does anyone in your home have a fever, cough, runny nose, sore throat, shortness of breath, or any other flu-like symptoms?
      • Have you recently had any contact with someone who is ill?
      • Do you feel comfortable visiting homes while the coronavirus continues to spread?
    4. Travelling in separate vehicles to viewings to limit the amount of time spent in close proximity to each other
    5. Taking precautions during viewings, including wearing a face mask, nitrile gloves or using alcohol-based, anti-microbial hand sanitizer, and not touching, doorknobs, cupboard hardware, light switches or other surfaces unless absolutely necessary.
    6. Where feasible, communicate virtually using online meeting tools such as Zoom or Skype
    7. Use electronic signatures for signing documents.
    8. Provide deposits and conduct financial transactions electronically.
    9. If in person meetings are required, maintain a safe distance of at least six feet (two meters) at all times.
    10. Buyers could also choose to postpone the purchase process until a later date. Discuss the pros and cons of this decision and ensure you update the buyer representation agreement, with any amended dates and/or conditions.
    11. You should discuss the pros and cons of these options with your buyer clients and, where appropriate, document the decisions in writing.
  • Home Inspections will be permitted but held to a 2 hour window as the sellers are supposed to be staying home as much as possible. Inspectors are taking additional steps to keep the Buyers and Sellers safe with additional sanitizing procedures in place, most have requested they complete the inspection without additional people in the home, they will review the inspection over the phone with their client to discuss any findings or deficiencies.
  • Each transaction will have a COVID-19 Hold Harmless from both the buyer and seller on file for each brokerage to mitigate brokerage/agent liability.
  • We respectfully remind everyone to refrain from greeting others in your personal life with a handshake or hug and please refrain from touching your face while viewing homes.
SEE Now Real Estate Groups response to Covid here